Job Title: Guest Experience Director (Part Time)
Reports To: Jonny Sharp, Executive Pastor of Teaching & Spiritual Formation
Position Overview
The Guest Experience Director ensures a welcoming, excellent environment for everyone who engages with Front Range on Sundays and throughout the week. This role oversees all Guest Experience ministries and manages the day-to-day facility needs that support ministry. The Director provides hands-on leadership, develops volunteers, builds strong partner relationships, and ensures systems, spaces, and experiences consistently reflect the mission and values of Front Range.
Responsibilities
- Sunday Experience Leadership
- Lead Sunday Guest Experience operations, overseeing Greeters, Café, Connections, Ushers, Prayer, and Parking teams to ensure smooth, excellent service from the parking lot to the Auditorium.
- Vision & Culture
- Cast vision aligned with Front Range’s mission and lead volunteers in creating a culture of belonging, hospitality, and excellence.
- Volunteer Leadership
- Recruit, train, and develop volunteer leaders and team members through regular meetings and volunteer gatherings for training and appreciation.
- Operational Excellence
- Manage budgets with accountability and creativity.
- Develop and maintain systems and processes that improve the guest experience.
Building Management
- Manage building reservations and coordinate tech needs for events.
- Oversee contracted janitorial services and supply needs.
- Maintain clean and functional common areas, including the café and kitchen.
Front Range Staff General Responsibilities - Attend required staff meetings each week, primarily on Tuesdays.
- Participate in required “all in” events for full time staff, including holiday services, House Parties, etc.
- Live out the values of the church.
Qualifications - Strong leadership and organizational skills with experience in volunteer management.
- Excellent attention to detail.
- Ability to cast vision, inspire teams, and create culture.
- Flexible and adaptable to meet the needs of a growing church environment.
- • Passionate about helping people feel welcomed, connected, and cared for.